Last week we ordered a number of items over the Internet - most of them for Christmas. Then we waited for them to arrive. As both of us are often out for large parts of the day, it didn't surprise us when we found one of those notes saying they had tried to deliver a parcel.
This one was from UKMail. On the note there were two boxes the driver could tick - one to say he'd left it with a neighbour, the other to say he'd try to re-deliver tomorrow, or for us to phone a number if inconvenient. As neither boxes were ticked we decided to call the number and arrange to collect the parcel ourselves, as that was one of their options.
So, the next day my wife goes down, as arranged, after work and rings the bell at the desk, by the note asking customers to be patient if no-one comes immediately.
After ten minutes of waiting and being ignored by two people who walked through, her patience ran out! When finally someone did come, they said the driver had re-delivered it that day! But she had arranged with them to pick it up! Oh, well, he said, the telephone number on the form isn't theirs, it's another office!
Actually the parcel was NOT delivered. My wife has made a formal complaint and they are looking in to it. In the meantime, the parcel has gone missing! What a fiasco!
Welcome to the world of privatised mail.
I sent the link to this to UK mail. We'll see if that gets a response.
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