Further to the blog about our letters of complaint.
The one to Nationwide resulted in a lady ringing up, apologising for the problems and explaining that the third person I spoke to had got it wrong and a report was going to her and her manager. She also promised £50 in compensation for the problems and to reimburse the telephone calls, etc we had to make (it's an 0845 number, and not free on our service!).
So that's that one. The second letter of complaint was to Virgin Media. Have we heard from them yet? What do you think ? ...
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